Terms & Conditions

Golden Maintenance Services

Last Updated: 10 November 2026

1. Introduction

These Terms & Conditions govern the use of the Golden Maintenance Services website and the electronic communications provided by our business.

By accessing our website, submitting an enquiry, requesting a quote, or providing your contact details, you agree to these Terms & Conditions.

These terms apply specifically to website use, enquiries, and electronic communications relating to our plumbing services.

2. Messaging Consent

By providing your phone number or contact details, you agree that Golden Maintenance Services may contact you by phone, email, or SMS regarding your enquiries and requested plumbing services.

Consent may be provided through:

• Website enquiry and contact forms

• Online booking or service request forms

• Verbal communication

• Other lawful communication methods

Where consent is required by law, we will obtain it before sending relevant communications.

You may withdraw your consent at any time.

3. Message Types and Frequency

Our electronic communications may include:

• Plumbing appointment confirmations and reminders

• Updates regarding your service enquiry

• Plumbing quotes and follow-up communications

• Emergency service updates

• Important information relating to your requested plumbing work

• Promotional or business updates where you have provided the required consent

Message frequency will vary depending on your interactions and service requirements.

4. Opt-Out Instructions

You can opt out of SMS communications at any time by replying STOP to any SMS message, where supported.

Once your opt-out request has been processed, you will no longer receive SMS communications of that type unless you provide consent again.

You may also contact us directly to withdraw your communication preferences.

5. Message and Data Charges

Standard message and data charges may apply depending on your mobile service provider and mobile plan.

Any applicable charges for sending or receiving messages are your responsibility.

6. Message Delivery

We take reasonable steps to ensure that electronic communications are sent successfully.

However, message delivery depends on mobile network availability, internet connectivity, third-party service providers, and other factors outside our control.

Golden Maintenance Services cannot guarantee that every message will be delivered immediately or successfully.

7. User Obligations

You agree to use our website and communication channels lawfully and respectfully.

You must not:

• Misuse our website or communication systems.

• Submit false, misleading, or inaccurate information.

• Engage in abusive, threatening, or unlawful behaviour.

• Attempt to interfere with or disrupt our website or services.

• Use our communication channels for unauthorised or fraudulent purposes.

We reserve the right to take appropriate action where these terms are breached.

8. Plumbing Services and Enquiries

Submitting an enquiry through our website does not automatically constitute a confirmed booking or agreement for plumbing services.

Service availability, pricing, scheduling, and the scope of work will be discussed and confirmed directly with Golden Maintenance Services.

Quotes and service arrangements will be subject to the agreed scope of work and any applicable terms provided at the time of booking.

Golden Maintenance Services provides plumbing services for domestic, commercial, and industrial customers.

9. Compliance with Australian Laws

All website interactions and electronic communications are conducted in accordance with applicable Australian laws and regulations, including relevant privacy and electronic communications requirements.

Nothing in these Terms & Conditions is intended to exclude rights or protections that cannot legally be excluded under Australian Consumer Law.

10. Changes to These Terms

Golden Maintenance Services may update these Terms & Conditions from time to time to reflect changes in business practices, website functionality, or applicable legal requirements.

Any updates will be published on this page with a revised Last Updated date.

11. Contact Information

If you have any questions about these Terms & Conditions or our communication practices, please contact us:

Business Name: Golden Maintenance Services
Phone: 0455 300 533
Email: [email protected]
Address: Begovich Cres, Abbotsbury NSW 2176, Australia

Plumbing Licence: 308299C