Privacy Policy

Golden Maintenance Services

Last Updated: 10 November 2026

1. Introduction

This Privacy Policy explains how Golden Maintenance Services (“we”, “us”, or “our”) collects, uses, stores, and discloses personal information when you interact with our website, advertisements, contact forms, or plumbing services.

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

By using our website or submitting your personal information, you acknowledge the practices described in this Privacy Policy.

2. Interpretation and Definitions

Definitions

• Business refers to Golden Maintenance Services.

• Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

• Service refers to our website, advertisements, contact forms, and plumbing services.

• You refers to the individual accessing or using our website or services.

• Service Providers means third parties who assist us in operating our website, communications, or business services.

3. Information We Collect

We may collect the following types of personal information when you contact us or request our plumbing services:

• Full name

• Phone number

• Email address

• Property or service location details, including suburb, city, or state

• Information about your plumbing requirements or service enquiries

• Details submitted through our contact forms

• Any additional information you voluntarily provide

We may also automatically collect limited technical information when you visit our website, including:

• IP address

• Browser type and device information

• Pages visited and time spent on our website

• Website usage and interaction data

4. How We Use Your Information

We may use your personal information to:

• Respond to plumbing enquiries and service requests.

• Arrange plumbing appointments and provide quotes.

• Contact you by phone, email, or SMS regarding your enquiry or requested services.

• Provide emergency plumbing assistance and service updates.

• Improve our website, services, and customer experience.

• Maintain business records and meet legal obligations.

• Send relevant business updates or promotional communications where permitted by law.

We do not sell or rent your personal information to third parties.

5. Communication and SMS Consent

By submitting your contact details through our website or other communication channels, you consent to Golden Maintenance Services contacting you by phone, email, or SMS regarding your enquiry, requested plumbing services, appointments, or service updates.

Where marketing communications are sent, you may opt out at any time by following the unsubscribe instructions or contacting us directly.

You may also opt out of SMS communications by replying STOP, where supported.

Your mobile number and SMS opt-in consent will not be shared with third parties or affiliates for their own marketing purposes.

6. Disclosure of Personal Information

We may disclose your personal information to:

• Trusted service providers who assist with website hosting, communications, and business operations.

• Professional advisers where necessary.

• Government authorities or regulatory bodies where required by law.

• Other parties where disclosure is authorised or required by applicable legislation.

We take reasonable steps to ensure that third parties handling your information maintain appropriate privacy and security practices.

7. Data Storage and Security

Golden Maintenance Services takes reasonable steps to protect personal information against misuse, loss, unauthorised access, modification, or disclosure.

We use appropriate security measures to safeguard information collected through our website and business communications.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Retention of Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this Privacy Policy, provide our services, maintain business records, or comply with applicable legal and regulatory requirements.

When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

9. Access and Correction

You may request access to the personal information we hold about you or request corrections if you believe your information is inaccurate, incomplete, or outdated.

To make an access or correction request, please contact us using the details provided below.

We will respond to reasonable requests in accordance with applicable privacy laws.

10. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or external services.

We are not responsible for the privacy practices, security, or content of external websites. We encourage you to review their respective privacy policies before providing personal information.

11. Changes to This Privacy Policy

Golden Maintenance Services reserves the right to update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, or legal requirements.

Any updates will be published on this page with a revised Last Updated date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

Business Name: Golden Maintenance Services
Phone: 0455 300 533
Email: [email protected]
Address: Begovich Cres, Abbotsbury NSW 2176, Australia

Plumbing Licence: 308299C